FAQs

Yes, presenting a credit card registered in your name is mandatory for all rentals.

A security deposit is blocked on your credit card at the start of the rental. Once the vehicle is returned, the amount is released and refunded to your card.

Rentals without a financial score are possible for specific lower-segment cars, pending the approval and discretion of the local office.

The deposit is automatically refunded to your card within 1 to 10 business days following the return of the vehicle.

For customer security, a financial eligibility score check may be conducted on certain vehicle segments to evaluate financial history.

No, only credit cards are accepted for payment.

Payments can only be made online or at the office using a credit card issued in the renter's own name. Cash or debit card payments are not accepted.

Installment payments are available with credit cards from eligible banks during specific campaign periods.

No, the credit card used for payment must belong to the primary renter. Payments with a third party's credit card are not accepted for security and insurance purposes.

Mandatory liability insurance, collision damage waiver, theft protection, 24/7 roadside assistance, and vehicle maintenance are included in the price. Additional services such as extra insurance, baby seats, and additional drivers are subject to an extra fee and can be purchased during reservation or at the office during pickup.