FAQs

A valid driver's license (held for at least 1 year), a national ID or passport, and a credit card issued in your name are required. For international customers, if the driver's license is not in the Latin alphabet, an International Driving Permit (IDP) is mandatory.

We offer an extensive fleet ranging from economy cars to SUVs and luxury models, with both automatic and manual transmission options. Family cars and minibuses are also available. You can select the vehicle that best suits your needs during your reservation at qcar.com.tr. For any questions, please feel free to reach out to us at info@qcar.com.tr.

This service must be requested in advance and is subject to an additional fee. You can select your preferred drop-off location during the online reservation process or request this service at the office during the rental pickup.

Only the individuals named in the rental agreement are authorized to drive the vehicle. Otherwise, all insurance and protection coverage will be void.

Yes, a specific daily fee is charged for each additional driver. You can complete the payment during your reservation at qcar.com.tr or add an additional driver to your contract at our rental office.

This service enables someone else to drive the car besides yourself. All additional driver information is documented in the rental agreement for legal and insurance purposes.

No refunds will be issued for remaining days in the event of shortening the rental period. However, exceptional circumstances may be evaluated upon discussion with our customer service representatives.

Vehicles must be returned with the same fuel level as they were delivered. In the event of missing fuel, a fuel charge will be applied.

Toll records are reflected in the system within a few days, after which your payment will be processed.

Vehicles are HGS-equipped. Toll charges are processed and collected from your credit card after your return.

Additional charges apply for each kilometer exceeded. Please refer to your agreement for the exact excess mileage rates.

Mileage limits are determined by vehicle group and rental period. Please review the kilometer details while booking online or visit https://qcar.com.tr/filomuz to see our fleet.

Toll records are reflected on the vehicle's license plate at the end of the rental period and a detailed report will be provided to you.

Child and infant seats are available for an additional fee. You can complete your payment for these extras during your reservation at qcar.com.tr or request to add them at the office during your rental.

You can receive 24/7 roadside assistance by calling our Customer Service at 0850 757 31 00. If necessary, a replacement vehicle will be provided for you.

You can request tire assistance by contacting our Customer Service at 0850 757 31 00.

Traffic fines are communicated to customers through the rental vehicle notification system. You can also view and track your fines via the E-government (e-Devlet) portal.

Yes, a replacement vehicle will be provided, provided that the failure is not caused by user error.

No, taking QCAR vehicles abroad is strictly prohibited. They can only be used within the borders of Türkiye.

If the vehicle is not picked up at the scheduled time, the reservation will be marked as a 'No-Show' after 2 hours, and vehicle availability can no longer be guaranteed for any group. Your reservation will be automatically cancelled at the end of 4 hours in No-Show status.

To rent a vehicle from QCAR, simply visit our website and select your pick-up and drop-off dates. Once the vehicles are listed, choose your preferred car and complete your reservation quickly and securely using our 'Pay Now' or 'Pay at Office' options. Don’t miss out on a 30% discount exclusive to online payments when you choose the 'Pay Now' option!

Refunds are not issued for early returns. Special cases may be evaluated on an individual basis by our customer support team.

Yes, presenting a credit card registered in your name is mandatory for all rentals.

A security deposit is blocked on your credit card at the start of the rental. Once the vehicle is returned, the amount is released and refunded to your card.

Rentals without a financial score are possible for specific lower-segment cars, pending the approval and discretion of the local office.