FAQs

You can receive 24/7 roadside assistance by calling our Customer Service at 0850 757 31 00. If necessary, a replacement vehicle will be provided for you.

You can request tire assistance by contacting our Customer Service at 0850 757 31 00.

Traffic fines are communicated to customers through the rental vehicle notification system. You can also view and track your fines via the E-government (e-Devlet) portal.

Yes, a replacement vehicle will be provided, provided that the failure is not caused by user error.

An official police report is mandatory for one-sided accidents. For double-sided accidents (involving another vehicle), a mutual accident report form can be filled out by the parties involved.

• For Single-Vehicle Accidents: You must call the Traffic Police or Gendarmerie to obtain an official accident report.
• For Multi-Vehicle Accidents: You must fill out a 'Mutual Accident Report Form' with the other party. (Be sure to take clear photos of the other driver's license, vehicle registration, and insurance policy).
• Documentation: Take photos of the accident scene from various angles, including all involved vehicles, license plates, and a wide-angle view of the surroundings.
• Towing Service: If you believe the vehicle is not in a drivable condition, please contact us at 0850 757 31 00 to request a towing service.